Terms & Conditions

General Billing

Usage of Mydentalrewards.com constitutes customer’s acceptance of this billing policy. All accounts are set up on a prepay basis. Payment must be received by Mydentalrewards.com before any product or services are activated. Customers are required to keep a valid debit or credit card on file to be charged for recurring monthly fees.

Customers are responsible for keeping all credit card information current. All changes must be communicated to Mydentalrewards.com including changes to credit card type and expiration date, as well as a current e-mail address. All recurring charges are automatically generated and charged to the credit card on file according to the agreement.
Charges are based on availability of products and services, not usage.

Billing Period

Billing periods begin upon invoicing. In other words, customers are billed for 30 days of service following the invoice date. Each customer is committed to the remaining term of the billing period and no refunds will be given. Customers are not required to use products or services during the period. Customers are free to close accounts at any time without any termination charges or fees. In event of cancellation, Mydentalrewards.com will not pro-rate any return for unused service. For example, if a customer has an account paid monthly and decides to close it a few days after the last invoice, no refund will be issued, whether in full or pro-rated. By using Mydentalrewards.com products and services, each customer understands and agrees to this billing period and understands that while no refund will be issued, customers are always free to keep accounts open for access for the full amount of time billed.

Billing Disputes

As a current or prior customer of Mydentalrewards.com, each customer agrees to provide Mydentalrewards.com 30 days to attempt settlement of any billing dispute before disputing with any third-party credit card company or bank. Should Mydentalrewards.com receive a chargeback or other reversed charge from a third-party credit card company or bank on the customer’s behalf before Mydentalrewards.com has been given a chance to resolve the issue, Mydentalrewards.com has the right to collect on the rendered services and any fees associated with those disputes. Not all billing disputes may be settled to a customer’s satisfaction. Once Mydentalrewards.com has been given first right to settle a billing dispute, a customer may then use any third party credit card company or bank in an attempt to settle the dispute. However, Mydentalrewards.com still retains the right to collect on any rendered services or fees that are due.

Payment Methods

Mydentalrewards.com accepts payments via credit card. Mydentalrewards.com currently accepts MasterCard, Visa, Discover, and American Express credit cards.

Billing Cycle

Credit Card Billing: All credit cards are automatically charged on the customer’s specific billing cycle date. If the credit card is declined, Mydentalrewards.com will attempt to charge the card on file for 30 days.

Late Fee: All accounts more than 30 days past due will be assessed a late fee. Three attempts to contact the customer will be made before any late fee is assessed. Disabled: All accounts 60 days past due will be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Collections: After an account is delinquent 90 days, it will be deactivated. Once deactivated, the customer will not be able to recover any files. The account record and delinquent balance is then passed on to a third-party collection agency.

Fees

Late Fee: Mydentalrewards.com charges a $15.00 late fee for accounts 30 days past due.

Chargebacks: If a customer initiates a chargeback, either by mistake or fraudulently, Mydentalrewards.com will assess a $50.00 processing fee for each individual chargeback. Once a chargeback has been received, Mydentalrewards.com will immediately suspend the account until the matter is resolved. If a chargeback against Mydentalrewards.com is performed by a customer to avoid payment (fraudulent chargeback), we will assess the $50.00 fee and add it to the account total. This will then be turned over to a third-party collections service.

Collections Fee: In the event an account is submitted to a third-party collections service, a $15.00 processing fee will be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Cancellations

All account cancellations must be done via email at support@mydentalrewards.com. Each customer will receive an email confirmation upon the cancellation of the account. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Sales of all custom items purchased are final after approval. There will be no returns or refunds.  Please check all proofs carefully before giving approval.

For any questions or concerns about our billing policy, please contact us at (877) 645-3077